My family and I were in Peru, visiting family. I received a text from a neighbor to call him; I got a knot in my stomach because I knew if he reached out, something was wrong. The Chicago area had been experiencing a brutal winter, and several pipes had burst in our home. My mind was scrambling, who do I call? What do I do? A good friend put me in touch with Jim Campbell, and he was able to help us out of this desperate situation. There were four broken pipes, water everywhere, ice, a furnace was out. Jim brought a crew in and immediately started water remediation. They patched the pipes to stop the flow, and they removed all water within a week. The next step was putting the house back together again. There was floor damage, wall damage, electrical damage, and of course pipe damage. Jim was extremely responsive to our needs. He has extensive experience dealing with insurance companies, and he was able to assess the situation and negotiate with our carrier to get us the most value and coverage. If I had to negotiate myself, I am sure I would not have gotten the results that Jim did. Jim showed us pictures of what the damage looked like before we returned from Peru. Thank goodness most of the job was done before we got back. Due to their efforts, we were able to come home and stay at our house rather than a hotel. Jim and his guys really helped us out and got the job done. We are extremely satisfied with the end result. I would have to say that the best thing that came out of this experience is the amazing bathroom that Jim designed for us. It’s my wife’s dream bath!